Smart Hands in Hamburg

DE-CIX and Equinix say Hamburg's strong digital economy and industrial innovators are creating a growing demand for peering opportunities. Hamburg's WORK-IX internet exchange was founded in 2002 by the Hamburg ISP n@work, and DE-CIX took over its operations in 2007. For a company that places equipment in the city, that interconnection activity means hardware needs hands-on attention close to where it runs. Portus/IPHH HH2 (Wendenstrasse 408) stands on Wendenstraße in Hamburg.

Smart hands differs from remote hands in the kind of judgement the task needs. Remote hands carries out physical tasks on your instruction, such as reboots, cable checks, component swaps and visual checks. Smart hands is technical work that needs diagnostic judgement and configuration knowledge, so the engineer works out what is wrong rather than only executing a listed step.

Data centres in Hamburg, ordered by the number of networks present:

A smart hands request in Hamburg starts with a description of the fault or the change you need. A Reboot Monkey engineer is dispatched to your rack in the data center, inspects the equipment and carries out the work in line with your instruction. Because the task calls for diagnostic judgement, the engineer reports what was found as well as what was done, so your team can decide on any follow-up.

Typical work falls into these areas:

Reboot Monkey is a third-party datacenter services operator. It sells rack space, IP transit, leased IP addresses, network, data-centre hardware and the services that deliver, install and support them, inside data centres that other companies own and run. It is not a hosting company and does not own a datacenter, so the work is done on your equipment, in the building you have chosen. Continuity is built into every engagement: a second, briefed Reboot Monkey engineer is named as backup for every customer site. Prices are quoted on request and depend on the customer and the size of the job.

These terms apply in every facility in Hamburg where Reboot Monkey engineers work.

The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.

If your equipment is spread across more than one German city, the same service is available elsewhere in the country. Engineers can also be dispatched for Smart Hands in Berlin and Smart Hands in Frankfurt, so work on separate sites can be requested and handled in the same way. As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations.

Smart hands often sits next to other work on the same hardware. If you are placing equipment in the city, Colocation in Hamburg covers the rack space itself, and Rack and Stack in Hamburg covers installing, mounting and cabling new hardware. When equipment moves, Server Migration in Hamburg handles moves between racks, rooms or facilities, and Data Center Migration in Hamburg applies when a whole environment changes location. At the end of a hardware lifecycle, Data Center Decommissioning in Hamburg covers removing and disposing of retired hardware.