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Smart Hands · Germany
Smart Hands in Munich
Smart hands is technical work that needs diagnostic judgement and configuration knowledge, as opposed to simple physical tasks. Reboot Monkey dispatches engineers for on-site IT support in Munich data centers: fault isolation, hardware configuration, cabling and equipment changes inside your rack, carried out on your instruction and under the facility operator's site rules.
In Munich
- Smart Hands
- Colocation
- Data Center Decommissioning
- Data Center Migration
- Remote Hands
- Server Migration
- Rack and Stackon request
- ITADon request
Munich
6
services detailed for Munich
1
agreement for every city
Request Smart Hands in Munich
Describe the fault or the change and Reboot Monkey will quote the job. Prices are quoted on request and depend on the customer and the size of the job.
In depth
Munich: 8 sections, open any to read more.
Smart Hands in Munich
According to the City of Munich, 9.6 percent of all employees in the Munich region work in the information and communications technology sector. Equinix MU1/MU3 - Munich stands on Seidlstrasse in Munich. The local exchange began in 2008 as ALP-IX and was renamed DE-CIX Munich in 2011 to match the main DE-CIX brand. According to the City of Munich, Munich has become an international leader in the field of AI applications and quantum technology in particular.
For a CTO or IT director running equipment in this market, the practical question is who can reach the rack when something needs more than a power cycle. Reboot Monkey is a third-party datacenter services operator. It sells rack space, IP transit, leased IP addresses, network and data-centre hardware, together with the services that deliver, install and support them, inside data centres that other companies own and run. It is not a hosting company and does not own a datacenter. Smart hands is the service that puts a qualified engineer at your equipment when the task calls for judgement rather than a scripted action.
Datacenter Facilities in Munich
Data centres in Munich, ordered by the number of networks present:
- Equinix MU1/MU3 - Munich (Equinix, Inc.), Seidlstrasse 3, 80335 Munich: 60 networks; carriers Arelion, Core-Backbone, EXA Infrastructure, Inter.link, M-net Telekommunikations GmbH and others
- EMC Home of Data MUC I/II - MuCon-X (EMC Home of Data GmbH), Elisabeth-Selbert-Str. 7, 80939 München, Munich: 44 networks; carriers Arelion, Core-Backbone, EXA Infrastructure, Inter.link, M-net Telekommunikations GmbH and others
- EdgeConneX Munich (EDCMUC01) (EdgeConneX Inc.), Landsberger Str. 155, 80687 Munich: 37 networks; carriers Arelion, Core-Backbone, EXA Infrastructure, M-net Telekommunikations GmbH, euNetworks and others
- NorthC Munich 2 (NorthC Deutschland GmbH), Wamslerstrasse 8, 81829 Munich: 20 networks; carriers Core-Backbone, EXA Infrastructure, M-net Telekommunikations GmbH and euNetworks
- NorthC Munich 1 (NorthC Deutschland GmbH), Balanstrasse 73, Haus 23, 81541 Munich: 11 networks; carriers Globalways, NorthC Switzerland, RETN and euNetworks
- Arelion Munich MCN, Stuttgarter Str. 2, 80807 München, Munich: 4 networks; carriers Arelion, M-net Telekommunikations GmbH and euNetworks
- KPN Datacenter (Mchn-S1) (KPN EuroRings B.V.), Arnulfstrasse 32 (Ground floor), 80335 Munich: 4 networks
- Global Crossing Munich (Colt Technology Services Group), Arnulfstrasse 34, 80335 Munich: 3 networks; carriers Colt Technology Services and Core-Backbone
- NTT Munich 1 Data Center (MUC1) (NTT DATA's Global Data Centers division), Ammerthalstrasse 10, 85551 Munich: 3 networks; carriers Core-Backbone, M-net Telekommunikations GmbH and euNetworks
- SpaceNet (LA), Landsberger Straße 155, 80687 Munich: 3 networks; carriers Core-Backbone
Our Smart Hands Services
Smart hands differs from remote hands in the kind of work involved. Remote hands covers physical tasks carried out on your instruction, such as reboots, cable checks, component swaps and visual checks. Smart hands covers technical work that needs diagnostic judgement and configuration knowledge. In practice the two often sit in one ticket, and the engineer decides on site which one applies.
A request starts with your description of the fault or the change. A Reboot Monkey engineer is dispatched to your facility, works on the equipment you name, and reports back on what was found and what was done. A second, briefed Reboot Monkey engineer is named as backup for every customer site, so a request does not depend on one person being available.
Connectivity work follows the same pattern. Reboot Monkey sells the network for the rack: it orders the cross connects and carrier circuits from the facility operator and the carriers present in the facility, and Reboot Monkey engineers install and patch the cabling in your rack. A fibre inspection scope and cleaning kit are available on request when a link needs to be checked at the connector.
- Fault isolation on servers and network equipment where the cause is not obvious
- Hardware replacement and configuration inside your rack
- Cable patching, tracing and checks, including fibre inspection on request
- Rack and stack of new hardware, and server migration between racks, rooms or facilities
- Hardware monitoring of your servers and network equipment by the Reboot Monkey NOC
Why Reboot Monkey
Reboot Monkey works as a vendor-neutral operator inside facilities that other companies own and run. For you this means one party accountable for the hands-on work, while the building itself stays with its operator. The same engineers can take on adjacent work when a smart hands call turns into a larger task. Rack and stack, server migration and data center decommissioning are separate services with their own definitions, and a request that begins as a fault investigation can lead into any of them without a change of supplier. Prices are quoted on request and depend on the customer and the size of the job. That reach matters if your estate in Munich is one part of a wider footprint and you want the same way of raising and tracking work in every location.
How Reboot Monkey Works
These terms apply in every facility in Munich where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
Munich
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Smart Hands in Other Cities in Germany
If your equipment is spread across more than one German site, the same service is available elsewhere in the country. Requests for Berlin are handled through [Smart Hands in Berlin](/en/smart-hands/germany/berlin/), and requests for the Frankfurt area through [Smart Hands in Frankfurt](/en/smart-hands/germany/frankfurt/). Raising work for several sites follows the same request flow as in Munich: you describe the task, an engineer is dispatched to the facility, and you receive a report on the work.
Related Services
Smart hands often sits alongside other work in the same city. If you are placing new equipment, [Colocation in Munich](/en/colocation/germany/munich/) covers the rack space and network that smart hands then supports. When equipment is retired, [Data Center Decommissioning in Munich](/en/data-center-decommissioning/germany/munich/) handles removal and disposal of the hardware. For planned moves, [Data Center Migration in Munich](/en/data-center-migration/germany/munich/) and [Server Migration in Munich](/en/server-migration/germany/munich/) move equipment between racks, rooms or facilities.
Frequently Asked Questions
What does smart hands cover in Munich?
Smart hands covers technical work that needs diagnostic judgement and configuration knowledge, carried out in your rack in Munich. Reboot Monkey engineers isolate faults on servers and network equipment, replace and configure hardware, and patch cabling in the rack. Simple physical tasks such as reboots, cable checks and visual checks fall under remote hands, and both can be raised in one request.
Do you provide on-site IT support in Munich data centers?
Yes. Reboot Monkey engineers are dispatched to your facility in Munich and work on the equipment you name. A second, briefed engineer is named as backup for every customer site.
Do you work in every datacenter in Munich?
Reboot Monkey engineers work in any facility in Munich where the customer has equipment and access, under the operator's own access and safety rules. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in Munich?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with smart hands in Munich?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the smart hands work is scheduled under the operator's rules.
Request Smart Hands in Munich
Describe the fault or the change and Reboot Monkey will quote the job. Prices are quoted on request and depend on the customer and the size of the job.