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Remote Hands · Germany
Remote Hands in Munich
Remote hands in Munich means physical tasks carried out on your instruction inside the data center: reboots, cable checks, component swaps and visual checks. Reboot Monkey engineers provide on-site IT support in Munich data centers, working in racks that sit in facilities other companies own and run.
In Munich
- Remote Hands
- Colocation
- Data Center Decommissioning
- Data Center Migration
- Server Migration
- Smart Hands
- Rack and Stackon request
- ITADon request
Munich
6
services detailed for Munich
1
agreement for every city
Request Remote Hands in Munich
Describe the task and the rack. Prices are quoted on request and depend on the customer and the size of the job.
In depth
Munich: 8 sections, open any to read more.
Remote Hands in Munich
According to the City of Munich, Munich has become an international leader in the field of AI applications and quantum technology in particular. According to the City of Munich, 9.6 percent of all employees in the Munich region work in the information and communications technology sector. Munich's internet exchange began in 2008 as ALP-IX and was renamed DE-CIX Munich in 2011 to match the main DE-CIX brand. For teams that run equipment in the city but are based elsewhere, the practical question is who can touch the hardware when something needs a hand. Reboot Monkey is a third-party datacenter services operator: it sells rack space, IP transit, leased IP addresses, network, data-centre hardware and the services that deliver, install and support them, inside data centres that other companies own and run. It is not a hosting company and does not own a data center. Equinix MU1/MU3 - Munich stands on Seidlstrasse in Munich. Remote hands is the part of the service that puts a person at your rack on your instruction, so your own staff do not have to travel to the site for a routine physical task.
Datacenter Facilities in Munich
Data centres in Munich, ordered by the number of networks present:
- Equinix MU1/MU3 - Munich (Equinix, Inc.), Seidlstrasse 3, 80335 Munich: 60 networks; carriers Arelion, Core-Backbone, EXA Infrastructure, Inter.link, M-net Telekommunikations GmbH and others
- EMC Home of Data MUC I/II - MuCon-X (EMC Home of Data GmbH), Elisabeth-Selbert-Str. 7, 80939 München, Munich: 44 networks; carriers Arelion, Core-Backbone, EXA Infrastructure, Inter.link, M-net Telekommunikations GmbH and others
- EdgeConneX Munich (EDCMUC01) (EdgeConneX Inc.), Landsberger Str. 155, 80687 Munich: 37 networks; carriers Arelion, Core-Backbone, EXA Infrastructure, M-net Telekommunikations GmbH, euNetworks and others
- NorthC Munich 2 (NorthC Deutschland GmbH), Wamslerstrasse 8, 81829 Munich: 20 networks; carriers Core-Backbone, EXA Infrastructure, M-net Telekommunikations GmbH and euNetworks
- NorthC Munich 1 (NorthC Deutschland GmbH), Balanstrasse 73, Haus 23, 81541 Munich: 11 networks; carriers Globalways, NorthC Switzerland, RETN and euNetworks
- Arelion Munich MCN, Stuttgarter Str. 2, 80807 München, Munich: 4 networks; carriers Arelion, M-net Telekommunikations GmbH and euNetworks
- KPN Datacenter (Mchn-S1) (KPN EuroRings B.V.), Arnulfstrasse 32 (Ground floor), 80335 Munich: 4 networks
- Global Crossing Munich (Colt Technology Services Group), Arnulfstrasse 34, 80335 Munich: 3 networks; carriers Colt Technology Services and Core-Backbone
- NTT Munich 1 Data Center (MUC1) (NTT DATA's Global Data Centers division), Ammerthalstrasse 10, 85551 Munich: 3 networks; carriers Core-Backbone, M-net Telekommunikations GmbH and euNetworks
- SpaceNet (LA), Landsberger Straße 155, 80687 Munich: 3 networks; carriers Core-Backbone
Our Remote Hands Services
Remote hands covers physical tasks carried out on the customer's instruction. You decide what is to be done and send the instruction; the Reboot Monkey engineer carries it out at the rack and reports back. Work that needs diagnostic judgement and configuration knowledge is a different service, smart hands, and the two are scoped separately so that the request matches the skill required.
- Reboots: power-cycling a server or network device on your instruction.
- Cable checks: tracing, checking and re-seating cabling in your rack.
- Component swaps: replacing a failed component in your equipment.
- Visual checks: reading status lights and display panels and reporting what the engineer sees.
- Connectivity: Reboot Monkey orders cross connects and carrier circuits from the facility operator and the carriers present in the facility, and its engineers install and patch the cabling in your rack.
- Fibre inspection: a fibre inspection scope and cleaning kit are available on request.
Why Reboot Monkey
The building belongs to someone else, and that shapes how remote hands is delivered. A second, briefed Reboot Monkey engineer is named as backup for every customer site, so a task does not depend on one person being available. Prices are quoted on request and depend on the customer and the size of the job.
- One instruction in, one report back: you describe the task, the engineer carries it out and confirms what was done.
- A named backup engineer for every customer site.
- Hardware monitoring by the Reboot Monkey NOC is available as a separate service when you want your servers and network equipment watched.
- Rack and stack, server migration and decommissioning sit alongside remote hands, so a recurring task can grow into a larger project without a change of supplier.
How Reboot Monkey Works
These terms apply in every facility in Munich where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
Munich
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Remote Hands in Other Cities in Germany
Equipment is rarely in one city only. As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations. If your estate also includes sites elsewhere in Germany, the same service is available there, for example through [Remote Hands in Berlin](/en/remote-hands/germany/berlin/) and [Remote Hands in Frankfurt](/en/remote-hands/germany/frankfurt/). Sending a request for each site in the same way keeps the instruction format the same wherever the rack stands.
Related Services
Remote hands is often the first step before a larger change in the same city. If you are placing equipment in Munich, [Colocation in Munich](/en/colocation/germany/munich/) covers rack space for it. When hardware has to move between racks, rooms or facilities, [Server Migration in Munich](/en/server-migration/germany/munich/) and [Data Center Migration in Munich](/en/data-center-migration/germany/munich/) are the services to plan with. When equipment reaches the end of its life, [Data Center Decommissioning in Munich](/en/data-center-decommissioning/germany/munich/) removes and disposes of retired hardware.
Frequently Asked Questions
What does remote hands cover in Munich?
Remote hands covers physical tasks carried out on your instruction: reboots, cable checks, component swaps and visual checks. Reboot Monkey engineers perform them at your rack inside a facility that another company owns and runs. Tasks that need diagnostic judgement and configuration knowledge are handled as smart hands, a separate service.
Do you provide on-site IT support in Munich data centers?
Yes. Reboot Monkey engineers work at your rack inside the facility, under the operator's site rules, and carry out the physical tasks you instruct. You send the request, the engineer performs the work and reports back, and a second, briefed engineer is named as backup for your site. Prices are quoted on request.
Do you work in every datacenter in Munich?
Reboot Monkey engineers work in any facility in Munich where the customer has equipment and access, under the operator's own access and safety rules. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in Munich?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with remote hands in Munich?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the remote hands work is scheduled under the operator's rules.
Request Remote Hands in Munich
Describe the task and the rack. Prices are quoted on request and depend on the customer and the size of the job.