Photo: JoachimKohler-HB · CC BY-SA 4.0 · source
Remote Hands · Germany
Remote Hands in Hamburg
Reboot Monkey engineers carry out physical tasks in your racks in Hamburg on your instruction: reboots, cable checks, component swaps and visual checks. The same engineers provide on-site IT support in Hamburg data centers, working inside facilities that other companies own and run, so your own staff do not need to travel to site.
In Hamburg
- Remote Hands
- Colocation
- Data Center Decommissioning
- Data Center Migration
- Rack and Stack
- Server Migration
- Smart Hands
- ITADon request
Hamburg
7
services detailed for Hamburg
1
agreement for every city
Request Remote Hands in Hamburg
Tell us the rack, the task and the timing. Prices are quoted on request and depend on the customer and the size of the job.
In depth
Hamburg: 8 sections, open any to read more.
Remote Hands in Hamburg
Hamburg's WORK-IX internet exchange was founded in 2002 by the Hamburg ISP n@work, and DE-CIX took over its operations in 2007. DE-CIX and Equinix say Hamburg's strong digital economy and industrial innovators are creating a growing demand for peering opportunities. Portus/IPHH HH2 (Wendenstrasse 408) stands on Wendenstraße in Hamburg.
Remote hands is the service for physical tasks that need a person at the rack but no design decisions: a power cycle on a hung server, a check of a cable run, a swap of a failed component, a visual check of status lights or labels. You give the instruction, an engineer carries it out and reports back. Reboot Monkey is a third-party datacenter services operator and not a hosting company, so the equipment in the rack stays yours and the work is done in the building you already use.
Datacenter Facilities in Hamburg
Data centres in Hamburg, ordered by the number of networks present:
- Portus/IPHH HH2 (Wendenstrasse 408) (Portus Data Centers), Wendenstraße 408, 20537 Hamburg: 42 networks; carriers Core-Backbone, Inter.link, LWLcom, RETN and wilhelm.tel GmbH
- GlobalConnect Hamburg (HAM2) (GlobalConnect Group), Wendenstrasse 379, 20537 Hamburg: 38 networks; carriers Arelion, Cinia Oy, Inter.link, euNetworks and wilhelm.tel GmbH
- NorthC Hamburg (NorthC Deutschland GmbH), Süderstrasse 198, 20537 Hamburg: 18 networks; carriers euNetworks and wilhelm.tel GmbH
- Portus/IPHH HH3 (Wendenstrasse 251) (Portus Data Centers), Wendenstraße 251, 20537 Hamburg: 17 networks; carriers EXA Infrastructure, Inter.link, LWLcom, TKRZ Stadtwerke, euNetworks and others
- GlobalConnect Hamburg (HAM1) (GlobalConnect Group), Flughafen Strasse 54a, 22335 Hamburg: 15 networks; carriers Arelion, euNetworks and wilhelm.tel GmbH
- n@work Hamburg Wendenstraße, Wendenstr. 379, 20537 Hamburg: 15 networks; carriers Inter.link and wilhelm.tel GmbH
- GlobalConnect Hamburg (HAM3) (GlobalConnect Group), Wendenstr. 255, 20537 Hamburg: 13 networks; carriers Inter.link and wilhelm.tel GmbH
- euNetworks Colocation Hamburg (euNetworks Group), Wendenstraße 408, 20537 Hamburg: 10 networks; carriers Inter.link, euNetworks and wilhelm.tel GmbH
- Artfiles w408 (Artfiles New Media GmbH), Wendenstrasse 408, 20537 Hamburg: 8 networks; carriers Inter.link and wilhelm.tel GmbH
- NTT Hamburg 1 Data Center (HAM1) (NTT DATA's Global Data Centers division), Langenhorner Chaussee 40, 22335 Hamburg: 8 networks; carriers Arelion, EXA Infrastructure, euNetworks and wilhelm.tel GmbH
Our Remote Hands Services
A remote hands request in Hamburg follows the same steps each time. You send the instruction with the rack location and the task. A Reboot Monkey engineer is dispatched to the facility, carries out exactly that task and confirms the result to you. A second, briefed Reboot Monkey engineer is named as backup for every customer site, so a single absence does not leave a site without cover.
The scope covers the physical tasks defined for the service:
- Reboots and power cycles carried out on your instruction
- Cable checks and cable tracing between racks and patch panels
- Component swaps, such as a failed disk or memory module
- Visual checks of equipment, status lights and labels
- Cabling in your rack for network ordered through Reboot Monkey: Reboot Monkey orders the cross connects and carrier circuits from the facility operator and the carriers present in the facility, and engineers install and patch the cabling in your rack
- Fibre inspection scope and cleaning kit, available on request
Why Reboot Monkey
Work that goes beyond a defined physical task is a different service. Smart hands covers technical work that needs diagnostic judgement and configuration knowledge, and rack and stack covers installing, mounting and cabling new hardware. Separating them keeps each request clear: you know what an engineer will do before they enter the building. Reboot Monkey sells rack space, IP transit, leased IP addresses, network and data-centre hardware alongside the services that deliver, install and support them, so one supplier can handle the equipment and the hands that look after it. As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations. Prices are quoted on request and depend on the customer and the size of the job.
How Reboot Monkey Works
These terms apply in every facility in Hamburg where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
Hamburg
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Remote Hands in Other Cities in Germany
If your equipment is spread across several German sites, the same request process applies in each. Engineers are available for Remote Hands in Berlin and for Remote Hands in Frankfurt, so a multi-site footprint can be handled through a single supplier relationship rather than a separate contractor in each city.
Related Services
Remote hands often sits next to other work on the same racks. If you are placing equipment, Colocation in Hamburg covers the space and the network. New hardware that arrives for installation is handled as Rack and Stack in Hamburg, and equipment that has to move between racks, rooms or facilities falls under Server Migration in Hamburg. For larger programmes, Data Center Migration in Hamburg moves a whole environment, and Data Center Decommissioning in Hamburg removes retired hardware once it is no longer needed.
Frequently Asked Questions
What does remote hands cover in Hamburg?
Remote hands covers physical tasks carried out on your instruction: reboots, cable checks, component swaps and visual checks. A Reboot Monkey engineer performs the task at your rack and confirms the result. Work that needs diagnostic judgement and configuration knowledge is smart hands, and installing new hardware is rack and stack.
Do you provide on-site IT support in Hamburg data centers?
Yes. Reboot Monkey engineers are dispatched to your racks in Hamburg to carry out the physical task you request, working under the facility operator's site rules. You send the instruction with the rack location, the engineer performs it and reports back. A second, briefed engineer is named as backup for every customer site.
Do you work in every datacenter in Hamburg?
Reboot Monkey engineers work in any facility in Hamburg where the customer has equipment and access, under the operator's own access and safety rules. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in Hamburg?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with remote hands in Hamburg?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the remote hands work is scheduled under the operator's rules.
Request Remote Hands in Hamburg
Tell us the rack, the task and the timing. Prices are quoted on request and depend on the customer and the size of the job.