Smart Hands in Lyon

Lyon is the second-largest student city in France. France-IX has an exchange point in Lyon, with multiple points of presence in the city. Lyon also hosts the international headquarters of Interpol. For an IT team with equipment in the city, these facts sit alongside a practical question: who can do technical work on that equipment when nobody from your own staff is on site. ETIX Lyon #1 stands on Boulevard du Parc d Artillerie in Lyon.

Smart hands answers that question when the task needs more than following a written instruction. Remote hands covers physical tasks carried out on your instruction, such as reboots, cable checks, component swaps and visual checks. Smart hands covers technical work that needs diagnostic judgement and configuration knowledge. A failing link, an unresponsive server or a misbehaving switch port are the kind of problems where an engineer has to look at the symptoms, decide what to check next and act on what they find, rather than execute a fixed step list.

Reboot Monkey is a third-party datacenter services operator. It does not own or run the buildings it works in, and it is not a hosting company. That position shapes how the work is done: the engineer who arrives is there to serve your equipment and your instructions, not to promote a particular platform.

Data centres in Lyon, ordered by the number of networks present:

A smart hands request starts with a description of the problem or the change you need. You send the task, the rack location and any access details the facility requires. Reboot Monkey assigns an engineer and names a second, briefed engineer as backup for your site, so the work does not depend on a single person being available. The scope of smart hands work typically falls into these areas:

Reboot Monkey sells rack space, IP transit, leased IP addresses, network and data-centre hardware, together with the services that deliver, install and support them, inside data centers that other companies own and run. For a buyer in Lyon, that means smart hands can sit in the same relationship as the rest of your infrastructure: one supplier for the network that reaches your rack and the engineer who works on what is in it. Reboot Monkey does not take over those functions. Its scope is the equipment in your rack and the cabling that connects it. For a company with equipment in several countries, that means the same request process applies when work is needed outside Lyon, rather than a new supplier relationship for each site. Prices are quoted on request and depend on the customer and the size of the job. Send the task and the rack location, and the quote reflects that specific job.

These terms apply in every facility in Lyon where Reboot Monkey engineers work.

The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.

Smart hands is often requested alongside other work on the same equipment. If you are placing new hardware in the city, rack space and the services around it are available through [Colocation in Lyon](/en/colocation/france/lyon/), and installation of that hardware falls under rack and stack. When equipment moves between sites, server migration covers the transfer between racks, rooms or facilities.

At the end of a hardware life cycle, data center decommissioning removes and disposes of retired hardware, and IT asset disposition (ITAD) covers data wiping, on-site shredding or degaussing, collection and transport, and resale or buyback quoted case by case. Between those events, hardware monitoring means the Reboot Monkey NOC monitors your servers and network equipment, so a fault can be passed to an engineer for diagnosis on site.