Smart Hands in Marseille

Marseille is described as a data hub for Europe and the Mediterranean region, with subsea cables linking it directly to the Middle East and many locations across Africa. Orange says its Marseille hub connects no less than 12 subsea cables and 8 major terrestrial links. For a company that places equipment here, the routes it depends on arrive in this city, and the hardware that terminates them needs hands on site when something changes or fails. dc2scale MRS1 (Marseille datacenter) stands on rue Jacques Reattu in Marseille.

Smart hands is the part of the work that cannot be reduced to a scripted instruction. A remote hands task is a physical action carried out on your instruction: a reboot, a cable check, a component swap, a visual check. Smart hands starts where an engineer has to read the symptoms, form a view of the fault and act on it with knowledge of the configuration. Reboot Monkey is a third-party datacenter services operator, not a hosting company and not a datacenter owner, so the engineer works on your own racks in a building that another company owns and runs.

Data centres in Marseille, ordered by the number of networks present:

A smart hands request in Marseille follows a fixed sequence. You describe the fault or the change, and the request is confirmed with you before anyone travels. A Reboot Monkey field engineer is assigned, and a second, briefed Reboot Monkey engineer is named as backup for every customer site, so the job does not depend on one person being available. The work that falls under smart hands in Marseille includes the following:

Reboot Monkey sells rack space, IP transit, leased IP addresses, network and data-centre hardware, together with the services that deliver, install and support them. Because the same operator supplies the network and the hands on site, a connectivity fault does not have to be passed between a carrier, a facility and a separate support contractor. The engineer who patches your cabling is working for the company that ordered the circuit. For procurement, the commercial terms are straightforward. Prices are quoted on request and depend on the customer and the size of the job. When you send a request, describe the equipment, the facility and the task, so the quote reflects the work involved.

These terms apply in every facility in Marseille where Reboot Monkey engineers work.

The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.

Smart hands is often needed alongside other services in the same city. If you are still deciding where your hardware will sit, the rack space and power options are covered under [Colocation in Marseille](/en/colocation/france/marseille/), and the same engineers can then install and support what you place there. Hardware that is no longer needed can be removed through data center decommissioning, and storage devices can go through IT asset disposition, where data wiping, on-site shredding or degaussing, collection and transport are carried out by Reboot Monkey staff in a partner's processing facility or on your site. Hardware monitoring is also available, with the Reboot Monkey NOC watching your servers and network equipment so that faults reach an engineer sooner.