Remote Hands in Marseille

In 2019 the port of Marseille-Fos announced new subsea cable landing infrastructure, with a first phase able to accommodate up to six cables. Marseille is described as a data hub for Europe and the Mediterranean region, with subsea cables linking it directly to the Middle East and many locations across Africa. For a CTO or IT director, that makes the city a practical place to host equipment, and equipment needs hands when something has to be touched. dc2scale MRS1 (Marseille datacenter) stands on rue Jacques Reattu in Marseille. Remote hands covers the physical work you cannot do from a screen. You describe the task, a Reboot Monkey engineer carries it out in your rack, and you receive confirmation that the work was done. The engineer acts only on your instruction and does not change configuration or hardware beyond what you asked for. Work that needs diagnostic judgement and configuration knowledge falls under smart hands, a separate service, so you know before the job starts which kind of task you are ordering. Reboot Monkey does not own or run any data center.

Data centres in Marseille, ordered by the number of networks present:

A request starts with a message describing the task, the rack and the equipment concerned. Reboot Monkey confirms the scope with you before dispatching an engineer, so the person who arrives on site has the instruction in front of them. The engineer carries out the task inside the facility, within the operator's access rules, and reports back so you can confirm the result.

For every customer site a second, briefed Reboot Monkey engineer is named as backup. If the primary engineer is unavailable, the backup already knows the site and the task context, which keeps a request from stalling on a handover. Prices are quoted on request and depend on the customer and the size of the job, so a quote reflects your actual scope rather than a generic package.

When a task grows beyond reboots and swaps, the adjacent services take over. Rack and stack covers installing, mounting and cabling new hardware. Server migration covers moving equipment between racks, rooms or facilities. Data center decommissioning covers removing and disposing of retired hardware. Hardware monitoring means the Reboot Monkey NOC watches your servers and network equipment, and an alert from it can become a remote hands request.

Reboot Monkey is a third-party datacenter services operator. It sells rack space, IP transit, leased IP addresses, network, data-centre hardware and the services that deliver, install and support them, inside data centres that other companies own and run. It is not a hosting company, so your hardware, contracts with carriers and architecture stay yours.

The network for the rack is part of the same relationship. Reboot Monkey orders the cross connects and carrier circuits from the facility operator and the carriers present in the facility, and its engineers install and patch the cabling in your rack. One supplier therefore handles the circuit order and the physical connection, which removes a coordination step between operator, carrier and your own team.

As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations. For a Marseille deployment that means the same service model applies if your estate also spans other sites, and one supplier can serve them under a single working method.

These terms apply in every facility in Marseille where Reboot Monkey engineers work.

The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.

Remote hands often sits beside a decision about where your equipment lives. If you are still planning capacity or comparing options for housing hardware, you can look at Colocation in Marseille, which covers rack space in the same city where your remote hands engineers would work.