Remote Hands in Rotterdam

NL-ix describes the Rotterdam region as an important internet hub for fibre-optic routes to Brussels and Paris and for maritime cables to the United States via London. NL-ix also says its Rotterdam exchange R_iX is a great base for connections to London, Amsterdam, Paris and Frankfurt. For a team that places equipment here, the practical question is who handles the physical work when the hardware is far from the people who manage it.

Eurofiber Datacenter Rotterdam 2 stands on Schuttevaerweg in Rotterdam.

Remote hands is the service that answers that question. You describe the task, a Reboot Monkey engineer carries it out in your rack, and you receive confirmation that the work was done. The engineer acts on your instruction and does not make configuration decisions on your behalf. Work that needs diagnostic judgement or configuration knowledge belongs to smart hands, and installing new hardware belongs to rack and stack. Reboot Monkey is a third-party operator working inside data centers that other companies own and run, so the service is independent of the building's operator and of any hosting provider.

Data centres in Rotterdam, ordered by the number of networks present:

A remote hands request in Rotterdam starts with a written instruction from you. It names the rack, the device and the exact action, so the engineer is not left to interpret intent. The engineer completes the task on site and reports back so that you have a record of what was done. Typical tasks fall into a few groups.

The service sits next to the other physical services, so a request that outgrows remote hands can move to the right one without a new agreement with a different supplier. Engineers work in your rack, and the facility operator remains responsible for the building around it.

Reboot Monkey sells rack space, IP transit, leased IP addresses, network and data-centre hardware, together with the services that deliver, install and support them, inside data centers that other companies own and run. It is not a hosting company and does not own a data center. That position matters for remote hands because the engineer's loyalty is to your instruction, not to a platform or a building. A second, briefed Reboot Monkey engineer is named as backup for every customer site, so a single absence does not leave your rack without cover. As of 2026, Reboot Monkey's field engineers work in 190 countries and more than 400 locations, which means a Rotterdam task and a task in another country can be raised through the same supplier. Prices are quoted on request and depend on the customer and the size of the job.

These terms apply in every facility in Rotterdam where Reboot Monkey engineers work.

The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.

Remote hands is often the second step after the equipment has a home. If you are still placing hardware, rack space and network can be arranged alongside the support work, for example through Colocation in Rotterdam, so that the same engineers who support the rack are the ones who know its layout.

Where a task needs diagnostic judgement or configuration knowledge, smart hands covers it. New hardware is mounted and cabled through rack and stack, and equipment that moves between racks, rooms or facilities falls under server migration. At the end of a system's life, data center decommissioning removes and disposes of retired hardware, and IT asset disposition covers data wiping, on-site shredding or degaussing, collection and transport, with resale or buyback quoted case by case. Hardware monitoring by the Reboot Monkey NOC watches your servers and network equipment so that problems are found before a remote hands request is needed.