Photo: Martin Falbisoner · CC BY-SA 4.0 · source
Smart Hands · Netherlands
Smart Hands in Rotterdam
Smart hands is technical work inside a data center that needs diagnostic judgement and configuration knowledge, beyond a simple reboot or cable check. Reboot Monkey engineers are dispatched to the customer's rack in Rotterdam, and the same request covers on-site IT support in Rotterdam data centers, from fault diagnosis to cabling and configuration.
In Rotterdam
- Smart Hands
- Colocation
- Data Center Decommissioning
- Data Center Migration
- Rack and Stack
- Remote Hands
- Server Migration
- ITADon request
Rotterdam
7
services detailed for Rotterdam
1
agreement for every city
Request Smart Hands in Rotterdam
Send the task, the equipment and the rack location. Prices are quoted on request and depend on the customer and the size of the job.
In depth
Rotterdam: 7 sections, open any to read more.
Smart Hands in Rotterdam
Eurofiber Datacenter Rotterdam 2 stands on Schuttevaerweg in Rotterdam. NL-ix says its Rotterdam exchange R_iX is a great base for connections to London, Amsterdam, Paris and Frankfurt. NL-ix operates R_iX, a local internet exchange in Rotterdam, and Rotterdam has one major university, Erasmus University Rotterdam. For a CTO or IT director with equipment in the city, the practical question is who handles the hands-on work when a fault needs more than a power cycle.
Smart hands answers that question. It is technical work that needs diagnostic judgement and configuration knowledge. A remote hands request is different: it covers physical tasks carried out on your instruction, such as reboots, cable checks, component swaps and visual checks. Smart hands starts where the instruction runs out and someone on site has to work out what is wrong and act on it. Reboot Monkey is a third-party datacenter services operator, so the work is done inside data centers that other companies own and run, and not in a building of ours.
Datacenter Facilities in Rotterdam
Data centres in Rotterdam, ordered by the number of networks present:
- Eurofiber Datacenter Rotterdam 2, Schuttevaerweg 48, 3044 BB Rotterdam: 40 networks; carriers Afiber, Arcadiz, Eurofiber, I4 Networks, NL-ix and others
- Smartdc Rotterdam, Van Nelleweg 1, 3044BC Rotterdam: 32 networks; carriers Asimo Networks BV, EXA Infrastructure, I4 Networks, NL-ix, Netrouting and others
- Spaanse Kubus Rotterdam (TCNPP), Vlaardingweg 62 - 415, 3044 Rotterdam: 16 networks; carriers Backbone.direct
- NorthC Rotterdam Zestienhoven 1 (NorthC Datacenters), Tempelhof 5-11, 3045 PV Rotterdam: 11 networks; carriers Afiber, Asimo Networks BV, Eurofiber, I4 Networks, NL-ix and others
- NorthC Rotterdam Waalhaven (NorthC Datacenters), Anthony Fokkerweg 40, 3088 GG Rotterdam: 8 networks; carriers I4 Networks, NL-ix, Nextpertise, NorthC, Relined Fiber Network and others
- Cellnex Datacenter Rotterdam (Cellnex Netherlands B.V.), Anthony Fokkerweg 40, 3088 GG Rotterdam: 2 networks; carriers Nextpertise
- EXA Edge DC Rotterdam (EXA Infrastructure), Vlaardingweg 62, 3044 CK Rotterdam: 1 network; carriers EXA Infrastructure
- Intermax Schouwburgplein Rotterdam (Intermax Cloudsourcing B.V.), Schouwburgplein 30-34, 3012CL Rotterdam: 1 network
- Luna.nl Rotterdam Puntegale (Ekco B.V.), Eendrachtsplein 4, 3012 LA Rotterdam: 1 network
- NorthC Rotterdam Zestienhoven 2 (NorthC Datacenters), Tempelhof 5-11, 3045 Rotterdam: 1 network; carriers Afiber and NorthC
Our Smart Hands Services
A smart hands request in Rotterdam follows a fixed path. You send the task: the symptom, the equipment affected, the rack location and any change you want made. A second, briefed Reboot Monkey engineer is named as backup for every customer site, so the work does not depend on a single person being available. The work covers the situations where judgement is needed on the floor:
- Diagnosing faults on servers and network equipment, including interface, link and component problems that a visual check alone cannot settle.
- Configuration changes carried out to your instruction on site, where the engineer needs to understand the device and not only reach it.
- Installing and patching cabling in your rack. Reboot Monkey sells the network for the rack: it orders cross connects and carrier circuits from the facility operator and the carriers present in the facility, and its engineers install and patch the cabling in your rack.
- Fibre inspection and cleaning, with a fibre inspection scope and cleaning kit available on request.
- Hands-on support for rack and stack, server migration and hardware swaps, when those jobs need a technician who can verify the result against your configuration.
- Escalation from hardware monitoring: servers and network equipment watched by the Reboot Monkey NOC can lead directly to an engineer being sent to the rack.
Why Reboot Monkey
Reboot Monkey sells rack space, IP transit, leased IP addresses, network and data-centre hardware, together with the services that deliver, install and support them. It is not a hosting company and it does not own datacenters. That position matters for smart hands: the engineer who works on your rack is not tied to the interests of the building's owner, and the work is scoped to your equipment and your instructions. Prices are quoted on request and depend on the customer and the size of the job. Send the task list and the facility, and the quote is built from that.
How Reboot Monkey Works
These terms apply in every facility in Rotterdam where Reboot Monkey engineers work.
- Response: 1-hour, around-the-clock incident response SLA, and a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. The incident response SLA covers incidents and unplanned requests; on-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
- Monitoring: 24/7 NOC monitoring across all facilities, covering IPMI, iDRAC, SNMP, temperature, power, network signals.
- Hardware: vendor-neutral technicians for Dell, HP, Cisco, Juniper and Arista equipment.
- Independence: independent from facility operators (not Equinix SmartHands, not NTT staff).
- One agreement: single provider across cities, so a customer in several cities needs only one agreement.
- Service levels and terms: https://www.rebootmonkey.com/en/solutions/sla
- Published case study: a major ICT provider engaged Reboot Monkey for three full infrastructure rollouts in Lahore, Karachi and Islamabad, with the hardware installed the same day at every site. Read the case study at https://www.rebootmonkey.com/en/resources/case-study/how-we-completed-3-full-deployments-across-pakistan
Rotterdam
The data centres we work in hold their own certifications, such as ISO/IEC 27001 and ISO 9001. Ask us for the certificate of your site.
Related Services
Smart hands is often ordered alongside the space and network it supports. If you still need to place equipment in the city, Colocation in Rotterdam gives you rack space inside a facility run by another operator, with Reboot Monkey engineers available to install and support what goes into it. The other hands-on services follow the same request flow: remote hands for instructed physical tasks, rack and stack for new hardware, server migration between racks, rooms or facilities, and data center decommissioning for retired equipment. If your servers and network equipment are monitored by the Reboot Monkey NOC, a fault found there can be passed straight to a smart hands engineer on site.
Frequently Asked Questions
What does smart hands cover in Rotterdam?
Smart hands covers technical work in a Rotterdam data center that needs diagnostic judgement and configuration knowledge. That includes diagnosing faults on servers and network equipment, carrying out configuration changes on site, installing and patching cabling in your rack, and fibre inspection and cleaning on request. Simple instructed tasks such as reboots and visual checks fall under remote hands.
Do you provide on-site IT support in Rotterdam data centers?
Yes. Reboot Monkey engineers are dispatched to your rack in Rotterdam to work on servers and network equipment, and to install and patch cabling. You send the task, the equipment and the rack location, the engineer works under the facility operator's site rules, and a second briefed engineer is named as backup for your site.
Do you work in every datacenter in Rotterdam?
Reboot Monkey engineers work in any facility in Rotterdam where the customer has equipment and access, under the operator's own access and safety rules. The customer adds the engineers to the facility's access list before the first visit.
How fast can Reboot Monkey respond in Rotterdam?
Incidents and unplanned requests are handled under a 1-hour, around-the-clock incident response SLA. There is also a 15 minute premium response available where technicians are stationed on-site, as a paid add-on. On-site, dispatch and resolution times, priority tiers, and planned or scheduled work are agreed per site in the service agreement.
How is Reboot Monkey different from the facility operator's own staff?
Facility operators' own technicians work for the building. Reboot Monkey engineers work for the customer: they are independent from facility operators (not Equinix SmartHands, not NTT staff), follow the customer's instructions, and the same team can cover several buildings in the city under one agreement.
How do I get started with smart hands in Rotterdam?
Send the site, the equipment and the task through the contact form. Reboot Monkey replies with a quote and an engineer plan for that facility. Once agreed, the customer adds the engineers to the facility's access list and the smart hands work is scheduled under the operator's rules.
Request Smart Hands in Rotterdam
Send the task, the equipment and the rack location. Prices are quoted on request and depend on the customer and the size of the job.